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At Athleculture, we strive to provide our customers with the highest quality fitness equipment. We understand that sometimes, despite our best efforts, a product may not meet your expectations. However, please note that we do not accept returns or offer refunds on any of our products.
Before making a purchase, we encourage you to carefully consider your needs and requirements to ensure that the product you choose is the right fit for you. We recommend reading the product descriptions, specifications, and customer reviews to make an informed decision.
Our team of experts works diligently to ensure that all our products are accurately described and meet the highest standards of quality. We conduct thorough quality checks before shipping each item to ensure that it is in perfect condition.
In the unlikely event that you receive a damaged or defective product, please contact our customer support team within 48 hours of receiving your order. We will investigate the issue and work towards finding a satisfactory resolution.
While we do not offer refunds, we may be able to provide a replacement for damaged or defective items, subject to availability. Our team will guide you through the process and assist you in resolving any issues you may encounter.
It is important to note that any modifications or alterations made to our products by the customer will void the warranty and render the item ineligible for return or refund.
We value your satisfaction and strive to provide exceptional customer service. If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure that your experience with Athleculture is a positive one.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@athleculture.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@athleculture.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.